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FAQ's

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Ordering from our web site

Q: Do I have to pay sales tax?
A: You only pay sales tax if you are shipping to Texas. This is the only state where we charge sales tax.
Q: Is shopping online at MetroUniforms.com safe?
A: Yes, shopping online with MetroUniforms.com is 100% secure. We use the latest SSL security and our innovative online ordering system is fully encrypted! All transactions are VeriSign approved for enhanced security which means your information is secure when you shop with MetroUniforms.com.
Q: What forms of payment do you accept? Can I send you a check?
A: Currently, we accept credit card payments and Paypal. We accept MasterCard, American Express, Visa, and Discover for your convenience. Unfortunately, we cannot accept any other forms of payment, including checks or money orders.
Q: Do you carry a specific color/size/style that is not listed on the website?
A: All the available items that are ready-to-ship are on our online site. We carry a wide selection of scrub tops, scrub pants, tall pants, and petite scrubs. If you have trouble finding a certain item, use our Contact Us page or email customerservice@metrouniforms.com and we will try our best to track down the specified item. When emailing, remember to include as much information including Brand/colors/size/style/quantity. This will enable us to better service your needs.
Q: Why do I keep getting the Zip Code verification error with my Credit Card?
A: The Zip Code you entered did not match with the Zip Code that your bank has on record for your Credit Card. This is a security measure to help prevent fraudulent activities and unauthorized purchases. Double check your billing Zip Code with your Credit Card Company and try again. If problem persists, try using a different Credit Card. If you are still unable to complete your order print your shopping cart page (include all products you wish to purchase and your shipping address) and mail it to us with a check, to:
MetroUniforms.com
Online Division
7775 N MacArthur Blvd, Ste 120
Irving, Texas, 75063
Q: Do you offer discounts for group purchases?
A: We do offer group discounts. Please contact us before placing orders over $500.00 for group discount rates, which vary by size. Discount codes must be entered before purchase. Email: customerservice@metrouniforms.com or Fax us (877) 463-8874.
Q: How do I clear my shopping cart?
A: Please go to your cart, change all items to zero in quantity, then click the update link. This should clear all of your shopping cart items. If still cannot clear cart, logout and log back in to see if items are cleared. Deleting the browser cache might help in case the items are still not cleared, (Hold Ctrl+F5).

Ordering & Shipping

Q: How do I make changes to my order once it has been placed?
A: If your order has not been processed we would be happy to make changes to your order. Simply fill out the contact form and include changes you wish to make. However, once the order has been placed we are unable to make changes to it.
Q: What happens is my selection is “backordered”.
A: This means the product you ordered has been more popular than we anticipated and we temporarily are out-of-stock. We make every effort to ship your entire order at the same time. However, if some products are backordered, we did not want to hold up your entire order and shipped you the in-stock products. We ship backordered products when available and will immediately email you the anticipated shipping date. We expect most backordered items to be available within 30 days. If your item will be backordered for a delayed period we will credit you for the amount on backorder until the item ships. If you wish to obtain a credit for a backordered item, please contact us. You are billed only once for shipping and processing at the beginning of your order in the event you receive multiple shipments.
Q: Can I cancel my order?
A: Once your order has been processed it cannot be cancelled. However, if you contact us prior to order processing we will cancel it. We do not guarantee order cancellation. Processing time varies and can take up to 2 days. If you are unable to contact us in time, we are happy to accept your return once you receive your items. If you have items on backorder and have received notice, you can choose to cancel the item. All items that have already shipped or are in the process of shipping cannot be cancelled.
Q: How do you ship?

A: Standard shipping is UPS Ground. Orders are usually processed within 2-3 business days. We approximate normal ship time to be 2-4 days. Please see the full-color UPS Service Map for an estimated delivery time to your region. When items are out-of-stock or “backordered” we will immediately notify you via email. Express, 2nd Day Air, or Next Day Air 1-2 Day Delivery is available starting at $14.95. Orders after 8 AM C/T may not be processed by our staff until the next day. Please see our Shipping Policies page for more details.

Q: Can I track my order?
A: Once we have shipped your order, you will be emailed a UPS Tracking Number. You can track your item with the provided UPS Tracking Number by visiting www.UPS.com . If you have not received your tracking number for more than 5 Business days after order-placement, please contact us.
Q: How much is shipping?
A: Shipping charges are automatically calculated and entered into your order. UPS Ground Shipping starts at $5.65. Exact shipping charges are calculated depending on the # of items purchased and your shipping location. We use a real time shipping scale so you only pay for what you purchase. NO Flat Rate charges or hidden fees. For more information, visit our shipping and delivery section.
Q: Is shipping available to locations outside of the 48 Continental United States?
A: Yes, we do provide shipping to addresses outside the Continental United States.
Q: Is International shipping available?
A: Yes, we do ship to a selected number of countries! Call us if you do not see your country listed on the checkout form!
Q:How can I check the status of my order or contact you if I have a question?
A: Best way to reach by filling out a request form under the Contact Us page or email us at customerservice@metrouniforms.com. When emailing we ask that you please provide your name, address, your question and ordering information. This will help us better service your needs.
Q: Can I cancel a backordered item if I do not want to wait for it?
A: If you have been notified of a backordered item we apologize for the inconvenience. You can cancel the item if it has not already been shipped. Please include your name, order information, order number, address and the item you wish to cancel. You can fill out a request form on the Contact Us page or email us at customerservice@metrouniforms.com.
Q: When will my order arrive?
A: Your order is processed and generally shipped from our warehouses within 72 hours from order placement. Allow extra time for holidays and weekend days. This includes UPS Expedited services.

Returns & Exchanges

Q: How do I return an item to Metro Uniforms?
A: Metro Uniforms values your business and will take back any item(s) if you’re not completely satisfied within 30 days. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for all returns. Allow 14 days for us to process your return. Return Postage must be prepaid or will not be accepted. Send your return along with your required Return Authorization to:
MetroUniforms.com
Returns — Internet
7775 N MacArthur Blvd, Ste 120
Irving, Texas, 75063
Please visit our return policy page
Q: How do I exchange an item?
A: If you are not completely satisfied, we will be happy to issue you a Return Authorization and place a new replacement order for you. By creating a new order you get your new items much faster and do not have to wait for the transit period of your return package. We will charge you for the new items and credit you for the return items within 14 days of receipt in our warehouse. We will issue a credit directly to the credit card that the purchase was made with. For new replacement orders, we will honor free shipping for any new order that totals over $50.00 (merchandise). You may return your item(s) in original condition within 30 days of your receipt of merchandise. Unfortunately, all items must not be worn, washed, altered, or monogrammed in order to qualify. Shipping and processing charges are non-refundable. A Return Authorization is required for any return item(s). Return postage must be prepaid or will not be accepted. Send item(s) for credit with Return Authorization with prepaid postage to:
MetroUniforms.com
Returns — Internet
7775 N MacArthur Blvd, Ste 120
Irving, Texas, 75063
Q: When should I expect to receive credit on returned items?
A: It can take up to 14 business days for us to receive and process your return. If you placed your order with a credit card, your account will be credited when we process your return.
Q: What if I was shipped the wrong item(s) or received damaged items?
A: Email us at customerservice@metrouniforms.com or fill out a request form under the Contact Us Page. Please include your order number, name, address and details of the discrepancy (Item ordered and item received). We will ship items if in stock. Your credit card will be charged for the second shipment, but you will be credited once the return item is received.
Q: What is the Metro Uniforms Guarantee?
A: Metro Uniforms is proud of the Selection, Pricing, and Service we provide our happy customers. If for any reason you are not satisfied with the item(s) you purchased send it back to us for a return or exchange within 30 days of receipt. All merchandise must be in original condition and no embroidered goods can be accepted.

Size Information

Q: How do I know my size?
A: Check our size chart at Size Chart. Accurate sizing information is available. Feel free to contact us with additional questions.
Q: Do you offer Tall and Petite sizes?
A: Yes. We carry both Tall and Petite sizes in a variety of styles. Please see the product pages to see size ranges for the product you wish to purchase. Many solid and print tops are available from XS to 5XL.

Retail Stores

Q: Do you have Retail Locations?
A: Yes. Our Retail Store in Irving , TX If you are near the Dallas / Fort Worth area in Texas , please do not hesitate to visit our innovative retail location near 635 Freeway and MacArthur Blvd. inside the MacArthur Marketplace Center. Contact us: info@metrouniforms.com for directions!

Contact Us

Q: How do I contact you with any questions I may have?
A: There are several ways to get in contact with us. Fill out a message request under the Contact Us Page and a customer service representative will contact you shortly. You can also contact us via email at customerservice@metrouniforms.com. Fax us your question(s) to: (877) 463-8864. We can also be reached by U.S. Mail at:
MetroUniforms.com
Online Division
7775 N MacArthur Blvd, Ste 120
Irving, Texas, 75063
Q: Is there a phone number I can reach you?
A: A customer service representative can be reached via phone by calling our toll-free hotline Monday-Friday 8:00 AM-5:00 PM PST. The toll-free hotline is (877)463-8864. We hope to talk to you soon!
Q: I wrote to customer service, but I haven’t received a response! What do I do?
A: Sorry for the delay. This could be for several reasons. Our customer service department takes pride in responding to all inquiries within 72 hours. Please be patient with us. If it has been longer than 72 hours we suggest you resend your request as technical difficulties might have caused us to not receive your request. If you use Hotmail, MSN, AOL, Yahoo, Gmail, or any other Internet based email programs with a spam filter check your junk mail folders and trash folder. Often times our emails are filtered by these programs. We apologize for any delay or inconvenience, and value your Business.
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